Exchange and Return Policy

🛡️ Warranty Policy

Our warranty only covers products with manufacturing defects , such as:

  • Incorrect or defective customization.
  • Visible manufacturing errors , such as incorrect embroidery.
  • Sizes other than the size chart: If the shirt is produced smaller or larger than indicated in the chart, we will cover 100% of the value and assume the cost of shipping or refund.

⚠️ Important:

The customer has 7 days from receipt of the product to request the warranty.
If there is a problem with your order, please send an email to soporte@latribunafc.com , including the order number in the subject line and attaching images demonstrating the error . This information will help us expedite the review and resolution of your case.

🚚 Logistical problems:

  • If the store makes a mistake when entering the address , we will resend the package at no cost to the customer.
  • If the error is the customer's when indicating the address , we are not responsible for reshipment.
  • If the problem is related to the shipping company , we request a period of 7 business days to investigate the case and find the best solution.
  • This time is necessary to activate the shipping insurance for each package and thus refund the amount to the customer or reship the order .

❌ When the warranty does NOT cover 100%:

  • Size chosen incorrectly by the customer:
    • If the shirt is the correct size according to the table but the customer chose incorrectly, the case will be reviewed .
    • Customized products cannot be exchanged.
    • Products without customization may be evaluated to see if an exchange is possible.
    • In the event of an exchange due to customer error, the customer is responsible for the return shipping costs . The new shirt will only be shipped once the product arrives at our warehouse.

✅ When the store takes full responsibility:

  • Any manufacturing error or delivery error (wrong product, defective or with measurements different from the table).
  • In these cases, the store will send a new shirt or refund the amount paid , assuming all shipping costs.

📏 Be careful when choosing the size!

  • Always check the size chart before purchasing.
  • You have 24 hours after payment to request any corrections to your order.
  • After this period, the product may have been produced or shipped and changes will not be possible.